ServiceNow is a software-as-a-service application which includes many modules such as Incident Management, Service Catalog, and Self Service.
USF IT is tasked to facilitate the installation and configuration of the ServiceNow Incident Management, Service Catalog, and Self Service modules, in order to improve the ticketing and workflow processes for the IT Help Desk and other service areas.
This project is part of the “Help Desk Software Evaluation and Implementation” strategic initiative, which was established in support of the USF IT strategic goal of ‘Customer Service’ and its key objective to ‘Establish service management and communication processes that are responsive to our customers and drive increased satisfaction’.
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