Improving ServiceNow
Today’s the day!
After months of preparation, ServiceNow is live for USF. You can start submitting your technology requests and incidents via the new interface today. Login with your NetID or various social networking accounts.
All email and links that pointed to the previous system have been redirected to ServiceNow, and users are invited to share their feedback via the “Submit ServiceNow Feedback” located in the Service Catalog.
The July ServiceNow Update meeting is schedule today, July 9th at 10:30am. The project sponsor, Craig Woolley, will provide a demo of the USF instance of ServiceNow, and will discuss the project activities occurring in July.
Check out the presentation for today’s meeting! ServiceNow July Update
The ServiceNow Team has been making great progress on the road to getting ServiceNow ready for USF!
During the few months, team members have been requirements gathering and using this information to configure the modules that will be in ServiceNow, for instance Incident Management. So far, everything is on scheduled, so we’ll be starting to put together the Service Catalog module, followed by the Employee Self-Service module.
The Team is eager for our customers to see how some of the features have been set up in ServiceNow, and we’re especially excited about the Search and Reporting capabilities.
Acceptance testing is fast approaching. In June, the Team will be touching base with our points of contact from each of the impacted teams within IT and asking them to prepare to coordinate their area’s testing efforts. By participating in acceptance testing, users of ServiceNow will be able to make sure all their requirements were addressed, and that we got it right! Testing will begin in July.
USF Information Technology is implementing new service management software that will provide better service to USF and IT customers. ServiceNow will enable our employees to create a service catalog, do better incident tracking, and manage service requests among many other functions.
During the next month, the first phase of implementation will begin and focus on migration from the current system, RightNow.