The kickoff of the USF ServiceNow Implementation project was held in the Marshall Center auditorium on February 29th. Michael Pearce and Craig Woolley welcomed everyone in the packed auditorium and explained that the main driver behind this initiative is Goal #2 from the IT Strategic Plan – Improve Customer Service (to see the presentation, visit this link). Replacing the current tool, RightNow, with ServiceNow and initially deploying the Incident Management, Employee Self-Service, and Service Catalog modules is phase I of this project’s customer service improvement journey.
The next step is to schedule smaller group meetings with all affected departments. The ServiceNow core project team has already met with the Helpdesk and Workstation Support teams, and these small group meetings will continue throughout the month of March.
We’re looking forward to meeting with all of you very soon!