The ServiceNow Team has been making great progress on the road to getting ServiceNow ready for USF!
During the few months, team members have been requirements gathering and using this information to configure the modules that will be in ServiceNow, for instance Incident Management. So far, everything is on scheduled, so we’ll be starting to put together the Service Catalog module, followed by the Employee Self-Service module.
The Team is eager for our customers to see how some of the features have been set up in ServiceNow, and we’re especially excited about the Search and Reporting capabilities.
Acceptance testing is fast approaching. In June, the Team will be touching base with our points of contact from each of the impacted teams within IT and asking them to prepare to coordinate their area’s testing efforts. By participating in acceptance testing, users of ServiceNow will be able to make sure all their requirements were addressed, and that we got it right! Testing will begin in July.